Effective Date: June 10th, 2025
At Trusty Handyman, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.
Who We Are
Our website address is: https://trustyhandyman.ca/
We provide home maintenance and handyman services in Calgary and surrounding areas.
Collection and Use of Personal Information
We only collect personal information that is necessary for the purposes identified below and in accordance with PIPEDA. The information we may collect includes:
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Your name, email address, and phone number (when you contact us or submit a form)
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Comments or reviews you post on our website
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IP address and browser information (for security and analytics)
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Media you upload, if applicable
Purposes for collecting personal information:
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To respond to your inquiries or service requests
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To communicate with you regarding appointments, updates, or promotions (with your consent)
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To improve our website experience and service offerings
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To detect and prevent fraud or abuse
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To comply with legal or regulatory obligations
We will not collect, use, or disclose your information for purposes other than those identified unless we obtain additional consent or are required by law.
Consent
By submitting your personal information through our website, you are consenting to its collection, use, and disclosure as described in this policy. You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us at trustyhman@gmail.com.
Cookies
Our website uses cookies to improve your browsing experience:
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Comment cookies store your name, email, and website (for 1 year)
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Login cookies store your session and screen preferences
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A temporary cookie is used to check if your browser accepts cookies
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No personal information is stored in these cookies without your knowledge and consent
You can modify your browser settings to refuse cookies or to alert you when cookies are being sent.
Embedded Content From Other Websites
Our website may include embedded content (e.g. videos, maps, images). These sites may collect data, use cookies, and track your interaction in accordance with their own privacy policies.
Disclosure of Personal Information
We do not sell or share your personal data with third parties unless required by law or necessary to provide you with requested services (e.g. email notifications, comment moderation tools).
If you request a password reset, your IP address will be included in the reset email for security purposes.
Retention of Personal Information
We retain personal data only as long as necessary for the purposes stated above or to comply with legal obligations.
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Comments and associated metadata are stored indefinitely
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Registered users’ data is stored in their user profile and may be updated or deleted at any time (except for usernames)
Your Rights Under PEPEDA
You have the right to:
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Access the personal information we hold about you
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Request corrections to inaccurate or outdated data
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Withdraw your consent to our use of your personal information
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Request that we delete your information, subject to legal obligations
To make a request, please contact us at: trustyhman@gmail.com.
Safeguarding Your Data
We take appropriate security measures to protect your personal data from unauthorized access, use, or disclosure. These include technical safeguards (e.g. encrypted connections) and administrative controls (e.g. limited access to your information).
International Data Transfers
We do not knowingly store or process personal information outside of Canada. If any data is transferred outside the country for processing, we will ensure it is protected to the same level required under Canadian law.
If you have questions, concerns, or complaints about how we manage your privacy, please contact: trustyhman@gmail.com
You also have the right to contact the Office of the Privacy Commissioner of Canada: https://www.priv.gc.ca/en/